Associate

Eligibility Criteria

Freshers or up to 3 years experience Good communication skills Comfortable with rotational shifts Basic knowledge of banking/fraud preferred

Responsibilities

• Review transactions for fraud or suspicious activity
• Provide customer support via calls/emails
• Troubleshoot customer issues
• Maintain records and documentation
• Identify trends and escalate issues
• Follow company compliance policies
• Ensure quality customer service

Skills

• Communication skills
• Analytical thinking
• Problem-solving
• Customer handling
• Basic data handling

Education

• Graduate (any stream preferred)