Operations Associate, KYC

Eligibility Criteria

Good communication skills in English and regional languages Ability to handle customer interactions professionally Willingness to work in rotational shifts Ability to follow compliance and operational procedures Strong attention to detail and accuracy Basic computer and documentation handling skills

Responsibilities

• Handle Video KYC (VKYC) verification processes
• Interact with customers during identity verification
• Ensure compliance with KYC guidelines and company policies
• Maintain accurate records of verification activities
• Resolve customer queries during verification process
• Follow defined SOPs and operational workflows
• Maintain productivity and quality standards
• Job details markdown
• PhonePe is one of India’s leading digital payments companies with millions of users and merchants across the country. The company provides services in digital payments, financial services, insurance, and lending platforms. ([Greenhouse][1])
• The Operations Associate, VKYC role focuses on verifying customer identity through video-based KYC processes. Employees interact directly with customers, validate documents, and ensure compliance with company and regulatory guidelines.
• This role is ideal for fresh graduates looking to start their careers in fintech operations, customer experience, or financial services, offering structured training and exposure to large-scale digital platforms.
• [1]: https://job-boards.greenhouse.io/phonepe/jobs/7594299003?utm_source=chatgpt.com \"Job Application for Intern, TPRM at PhonePe\

Skills

• Education
• Customer handling
• KYC verification
• Communication skills
• Data entry
• Documentation verification
• Attention to detail
• Time management
• Basic computer skills

Education

• Any Graduate
• B.Com
• BBA
• B.Sc
• BA
• BCA
• Or equivalent degree