Posted Mar 3, 2026
Support Analyst (Job ID: 321765)
Oracle Corporation
Last updated Jan 1, 1980 • Source: careers.oracle.com
Location: Bengaluru, Karnataka, IndiaMode: On-siteType: Full-timeExperience: FresherSalary: ₹4 LPA – ₹8 LPA (Estimated)Apply Window: Starts Mar 2, 2026
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Eligibility Criteria
Candidates interested in IT Support / Technical Support roles Strong troubleshooting and analytical skills Good communication skills in English Must be authorized to work in India Willing to work in enterprise support environment
Responsibilities
- Respond to helpdesk tickets via phone, email, web systems
- Troubleshoot hardware and software issues
- Resolve account access
- VPN, network drive issues
- Diagnose printer and network connectivity problems
- Document detailed case notes in ticketing system
- Escalate complex technical issues to higher teams
- Assist in user onboarding and IT setup
- Maintain high service quality and professionalism
Skills
- Active Directory
- Citrix
- Windows OS
- VMWare
- VPN
- Network Troubleshooting
- Printer Troubleshooting
- Microsoft Office Suite
- Ticketing Tools
- Remote Troubleshooting
- Customer Service Skills
Education
- B.E
- B.Tech
- BCA
- MCA
- Relevant IT Degree