Posted Mar 5, 2026
PE-CX-Multi Channel Helpdesk
Cognizant
Last updated Jan 1, 1980 • Source: careers.cognizant.com
Location: Gurgaon, IndiaMode: On-siteApply Window: Starts Mar 3, 2026
No expiry dateApply Now
Responsibilities
- Assist in managing multi-channel helpdesk operations across different platforms
- Use MS Excel to analyze data and generate reports
- Resolve customer inquiries and issues efficiently
- Provide technical support for display advertising initiatives
- Support email marketing campaigns with technical accuracy
- Maintain records of customer interactions and feedback
- Provide insights and recommendations based on data analysis
- Engage with customers to understand needs and provide solutions
- Participate in training to stay updated with support tools and techniques
- Ensure compliance with company policies during customer interactions
- Work in rotational shifts to maintain service levels
- Collaborate with cross-functional teams to improve customer experience
Skills
- MS Excel
- Data Analysis
- Customer Support
- Display Advertising
- Email Marketing
- Problem Solving
- Communication Skills