L1 – Service Desk

Eligibility Criteria

Any graduate can apply Basic knowledge of computer systems and IT support Strong communication and customer handling skills Ability to work in a 24/7 rotational shift environment Basic troubleshooting skills for operating systems and applications

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance
• Provide remote technical support through phone, chat, email
• Troubleshoot desktop hardware, peripherals, mobile devices
• Perform remote diagnostics and guide users through problem resolution
• Install, configure, troubleshoot operating systems and software applications
• Create and document support tickets within defined SLA timelines
• Escalate unresolved issues to higher-level support teams
• Maintain accurate logs of issues and resolutions
• Communicate effectively with internal teams using collaboration tools

Skills

• Technical Support
• Windows OS
• Hardware Troubleshooting
• Networking Basics
• Customer Support
• Ticketing Systems
• Communication Skills
• Remote Troubleshooting

Education

• B.Tech
• B.E
• BCA
• B.Sc IT
• Any Graduate