Intern End User IT Support

Eligibility Criteria

Currently pursuing a degree in Information Technology, Computer Systems & Network, or Systems Engineering Ability to learn software applications and support Windows systems Knowledge of Mac OS will be an added advantage Ability to work in a fast-paced environment Good communication and customer service skills Ability to work individually and in team-oriented environments

Responsibilities

• Provide technical assistance to employees regarding IT equipment and applications
• Act as the IT support contact for users seeking technical help
• Diagnose and troubleshoot technical issues remotely
• Install software and configure systems
• Determine best solutions based on user-reported issues
• Stay updated with ongoing incidents and support requests
• Share knowledge and assist team members when required
• Participate in IT projects and initiatives
• Help automate repetitive support tasks where possible
• Job details markdown
• IFS is a global enterprise software company with more than 7000 employees worldwide. The company develops AI-driven enterprise solutions used by organizations across industries.
• As an Intern End User IT Support professional, you will assist employees globally by providing technical support, installing software, and troubleshooting issues remotely. You will act as a point of contact for IT-related problems and help ensure smooth functioning of IT systems across the organization.
• This internship is suitable for students pursuing IT-related degrees who want hands-on experience in technical support, networking basics, and enterprise IT environments. The role requires strong communication skills, problem-solving ability, and willingness to learn in a fast-paced environment.

Skills

• Ability to work individually and in team-oriented environments
• Basic knowledge of Microsoft Services
• Basic networking knowledge
• Understanding of IT infrastructure
• Hardware troubleshooting (laptops
• monitors
• etc.)
• Remote troubleshooting skills
• Customer support skills
• Communication skills
• Basic understanding of ITIL (optional)
• Incident and request management (optional)
• Knowledge of Windows systems
• Mac OS knowledge (added advantage)

Education

• Ongoing degree in Information Technology
• Computer Systems & Network
• Systems Engineering
• or related field