Graduate Trainee

Eligibility Criteria

Strong communication and interpersonal skills Ability to work in a 24×7 shift environment Good problem-solving and analytical skills Attention to detail and client-focused mindset

Responsibilities

• Provides an administrative support service to the Managed Services Client Service Desk team.
• Provides entry level administrative tasks as required by the team.
• Ensure the correct escalation procedure is followed on all critical calls and requests.
• May be responsible for receiving, validating, logging client requests, capturing the detail of the request.
• Assists with analyzing and interpreting escalation requests to ensure the correct categorization and prioritization.
• Ensures all relevant documents related to the tickets / requests are maintained, including the client’s information.
• Performs any other related task as required.
• To thrive in this role, you need to have:
• Ambitious self-starter with the ability to work under general direction.
• Ability to use sound judgment to escalate an issue to a higher level.
• Displays a methodical in approach to ticket resolution.
• Demonstrates ability to interact with a variety of stakeholders.
• Demonstrates required integrity to ensure excellent client service and retention.
• Good attention to detail and client focused.
• Strong and effective verbal and written communication skills.
• Ability to work in 24X7 shift structure, based on a defined roster as required.

Skills

• Customer Support
• Service Desk Operations
• Ticket Management
• Incident Management
• Communication Skills
• Problem Solving
• Documentation

Education

• High School Certification
• Diploma
• Equivalent
• High School Certification or diploma or equivalent.
• Graduate Degree (Preferred)