Desktop Support Specialist

Eligibility Criteria

Bachelor’s or Master’s degree graduates can apply

Responsibilities

• Assist in inventory and asset management activities
• Support conference room preventive maintenance and e-recycling
• Ensure audio and visual quality during meetings and troubleshoot issues
• Assist in deployment and recovery of laptop and desktop images
• Provide IT support for accessories and workstation setup
• Use ticketing systems to track tasks and maintain SLA records
• Maintain inventory accuracy using inventory data management tools
• Support large-scale global projects as required
• Assist in inventory and asset management
• Support conference room maintenance and e-recycling activities
• Ensure smooth audio and visual experience during meetings
• Troubleshoot conference room and AV-related issues
• Assist in laptop and desktop deployment and recovery
• Provide IT accessory and workstation support to users
• Use ticketing tools to track tasks and service level agreements
• Maintain inventory records using data management systems

Skills

• Ability to work in a team with minimal supervision
• Desktop Support
• IT Support
• Inventory Management
• Asset Management
• Ticketing Systems
• SLA Tracking
• Audio Visual Troubleshooting
• Communication Skills
• Customer Support
• Audio/Visual Troubleshooting
• Physical and Work Requirements
• Candidates may be required to lift and carry equipment
• stand or sit for long periods
• move within office environments
• and use computers regularly. Good communication ability is essential for this role.
• Why Join Astreya
• Astreya provides global IT managed services and works with major companies worldwide. This role gives candidates exposure to enterprise-level IT support operations
• user management
• hardware processes
• and global project environments.

Education

• Bachelor’s Degree
• Master’s Degree
• High School Diploma
• GED
• Equivalent experience