Associate Technical Support Engineer

Eligibility Criteria

Strong analytical and problem-solving skills Ability to troubleshoot technical issues Good communication skills Basic understanding of software applications Ability to work in a team environment Willingness to learn new technologies Customer-focused mindset Ability to handle multiple technical requests

Responsibilities

• Provide technical support to customers using PTC products
• Diagnose and troubleshoot software-related issues
• Assist customers with installation and configuration
• Handle customer queries and provide timely solutions
• Document technical issues and resolutions
• Collaborate with internal engineering teams
• Maintain high levels of customer satisfaction
• Follow standard troubleshooting procedures
• Job details markdown
• PTC is a global technology company known for developing advanced software solutions in areas such as CAD, Product Lifecycle Management (PLM), Augmented Reality (AR), and Internet of Things (IoT). The company operates worldwide and provides opportunities for freshers and early-career professionals to build strong technical foundations.
• The Associate Technical
• Support Engineer role focuses on providing technical assistance to customers using PTC software products. Candidates will work on troubleshooting, installation support, and issue resolution while collaborating with engineering teams. This role is suitable for fresh graduates who want to build careers in technical support, enterprise software, and IT troubleshooting environments.

Skills

• Ability to troubleshoot technical issues
• Technical troubleshooting
• Customer support
• Windows and system troubleshooting
• Networking basics
• Software installation and configuration
• Problem-solving
• Communication skills
• Documentation skills
• Basic IT infrastructure knowledge

Education

• Bachelor’s Degree in Computer Science
• Information Technology
• Electronics
• or related field